Appointment types
We have several different types of appointment aimed at meeting the needs of the majority of patients, Care navigators will assess your need and signpost you to the most appr
- Telephone consultations (for patients aged 13 and over) save time for both patients and doctors, we are developing telephone consultations as a means of improving efficiency. We ask patients to only book telephone appointment for matters that do not require for you to have a physical assessment. Telephone appointments are often preferred for follow up consultations or for ongoing problems.
- We no longer offer telephone TRIAGE appointments as we did during the pandemic to assess the patient initially, we do not have the capacity to call patients into the practice and the GP who you are speaking to is not always guaranteed to be onsite in the practice.
- Face to face appointments are now available unless you have tested positive for Covid 19
- Urgent appointments. These are intended for problems that need to be dealt with as a matter of medical urgency. Please phone as soon as possible if you genuinely require one of these appointments. Once our daily capacity for all types of GP appointments has been reached the receptionist will take the nature of your urgent query and pass this to the GP who will determine if this is an emergency.
- Nurse and HCA appointments. Our nurses and Health Care assistant deal with the monitoring long term health conditions We are currently looking at offering certain types of appointment online that can be pre booked.
- Specialist Physiotherapist apointments face to face and over the telephone
- Pharmacist appointments: if you have need a medication review
- Home visits. Given that our clinician can see three or four patients in surgery in the time that it takes to do a single visit, home visits are restricted to patients who are genuinely housebound or reside in a care home.
Making appointments
- There are several different ways of making an appointment including the following:
- Online is the practice preferred method of booking, we have a selection of face to face and telephone appointments including extended hours telephone appointments available to be pre booked in advance. The rest of our same day appointments (telephone and face to face) appointment are available to be booked from 8am every morning we are open.
- In person. We prefer not to book appointments at the reception desk as it can sometimes be very busy as other patients will be wanting to check in or have other requests, Booking appointments in person will affect your privacy as the Care navigators will need to ask why you need an appointment in orde rto make an assesment of need.
- By phone. This is still the most popular way of making an appointment. Please note you will need to provide our Care Navigators who will make an assessment of need and provide you with the most appropriate servcie.
You need to register at reception initially in order to get access to the online service
When booking an appointment please remember
Requests for repeat sick notes must be made over the telephone or via your online app. Please do not book an appointment for a repeat request.
Do not book an appointment for a repeat prescription
Do not make an appointment to have forms or certificates completed, please ask the reception staff to pass these to the appropriate doctor
The secretarial staff can deal with any queries about hospital appointments. however you are able to contact the hospital directly. If you need further information on waititng times Please click here
Chorley Central Collaborative Group
We have been working hard to increase the numbers of appointments available for our patients. This has involved developing a partnership with other local practices, which we are pleased to tell you has now resulted in the formulation of the group named above.
Chorley Central Collaborative Group consists of the following practices; Regent House Surgery, The Chorley Surgery, Library House Surgery, Granville House Medical Centre, Euxton Medical Centre and Coppull Medical Practice.
This new service will provide access to GP appointments on weekday evenings 6.30-8pm on Saturdays. The service is available to all patients within this group on a proportionate basis, however it is important to be aware that these additional appointments will be at Library House Surgery in Chorley.
We hope that you will find this service beneficial.
