Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday)

  • the easiest and most efficient way to book an appointment is via the NHS App
  • phone us on 01257442665 and press option 1, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • phone us on 01257442665 and press option 1, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are reserved for those patients who are housebound or are too unwell to be brought to the surgery. In some cases, a GP may speak to the patient or a relative to discuss the need for a visit.

If possible please try to telephone your request for a visit before 11:00 am to help the doctors to organise their day.

When patients request a visit we are unable to offer a choice in GP as it will depend on day to day on which GP is working and undertaking visits. The GP’s will divide the visits between themselves as they feel is appropriate.

Online Access

Patient Access

Login to Online Services
Register for Online Services

Total Triage

A new appointment system will be introduced at Granville House Medical Centre on 29 September 2025. This system, known as Total Triage, is a modern approach already used by many practices across the country. We are required to implement this new system in line
with NHS England guidance, to help improve access, safety, and efficiency in patient care. We understand this is a significant change for both our patients and the practice, and we’re committed to making the transition as smooth and well-communicated as possible.


Why is this change necessary?

The current system doesn’t always work very well for our patients or staff members:

  • We believe this new system will help us prioritise care more safely and make better use of our time and resources to support all patients.
  • We understand that calling at 8am can be a challenge for patients due to high demand and we are working to improve access.
  • Appointments often fill up quickly, which can make it harder to accommodate urgent needs.
  • Our team is experiencing increasing pressure due to rising demand, and we are working hard to continue providing high-quality care.
  • We now have a broader team of healthcare professionals, many of whom have specialist expertise to better meet your needs than your GP.

What does this mean for me as a patient?

  • Once in place, the new system will change how patients book
    appointments and how we manage appointment requests.
  • We will share plenty of information with patients ahead of the launch to
    help everyone prepare.

How will it work?

  • The majority of routine and urgent appointment requests for a GP will be made using an online form, available on our website or NHS app.
  • If you don’t have access to the internet then call our reception team, and they will complete the form with you.
  • This form will be sent through our triage team the same day. They will assess each form individually and decide the most appropriate person to deal with this, the timescale in which you need to be seen and whether you need a telephone or face-to-face appointment. The triage team consists of a Care Navigator and a GP.
  • You will then get a text message or a telephone call with details about your appointment; you may also receive a booking link, instead, so you can book the appointment yourself.
  • Depending on your needs, you may be directed to one of our specialist clinicians, such as our Mental Health Practitioner, Clinical Pharmacist, or Physiotherapist. In some cases, you may be referred to a Community Pharmacy for appropriate care or advice.

What are the benefits?

  • Our main goal is to enhance the quality of care our patients receive.
  • Patients will receive timely care from the most appropriate healthcare professional for their needs.
  • Patients will be matched with the clinician best suited to address their specific health concerns.
  • Digital communication allows you to contact us from the comfort of your home or workplace—no need to travel to the practice or wait on hold.

What if I don’t have access to the internet?

  • Patients who do not have access to the internet or need help completing the online triage form can call our reception team for support.
  • A member of the team will complete the form on your behalf, and it will be processed in the same way as online submissions.

Can I still book an appointment in person?

  • From 29 September 2025, all routine appointment requests will need to be submitted via a triage form so they can be appropriately assessed by a clinician.
  • To help us manage care more safely and efficiently, we will no longer be able to accept walk-in requests from this date.

What if I need a little extra help?

We will be offering training sessions in the lead up to the launch of our new system.

These sessions are designed to help patients understand how the system works and feel confident using it.

More information about these sessions will be available soon.

How Can You Prepare for This Change?

  • If you haven’t already, we encourage you to download the NHS App on your mobile device. You will be able to complete the online triage form by going to the ‘Services’ section and selecting ‘Contact your GP about a health problem’. The form will be pre-filled with your details, helping to save you time and make the process quicker.
  • Visit the Accurx Patient Website to learn more about the online form and total triage.
  • Please make sure we have your current mobile number so we can contact you quickly with updates, appointment information, or important messages.
  • If you’re unable to complete the online form, our reception team is here to help. We will support vulnerable patients and those without internet access by completing the form on their behalf, ensuring everyone can access the service.

We will be sharing more information in early September about how to request an appointment under the new system.

For now, more general information can be found here: Care navigation and triage in general practice