Granville House Medical Centre welcomes comments, suggestions and feedback from our patients as this gives us the opportunity to review the services we provide, and where necessary or appropriate make changes or improvements, however it is important this is done in the correct and appropriate manner.
We would ask that rather than posting derogatory or hurtful/threatening comments about the practice or any members of our staff on social media, please speak to us about this or put them in writing giving us the opportunity to respond by emailing granvillehouse.fax@nhs.net
Where any derogatory comments or actions are posted about the practice or staff on a social media platform, this may be viewed as a breakdown in doctor-patient professional relationship, and the partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory* comments about the surgery or a member of the surgery staff.
Posting derogatory or offensive/threatening comments online can cause unwarranted distress to our practice members and staff. This may also cause other patients to delay or dissuade them from presenting to the surgery to receive medical treatment.
*The legal definition of defamation is:
“any intentionally false communication, either written or spoken, that harms a persons reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person.”