Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England.  They make sure health and Social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

By law, all GP practices in England must make sure that the care and treatment they provide meet national standards of quality and safety.  The CQC registers practices if they can show that they are meeting standards.  If GP practices are not registered with the CQC, they will not be able to provide services.

Granville House Medical Centre has registered with the CQC and outlined below is our Statement of Purpose:

  • To provide high-quality primary care medical services to all our patients.
  • To offer timely, easy access to assessment when people are unwell, providing consultations, examination, diagnosis and treatment where appropriate and referring to other providers where this is in the best interest of the patient.
  • To provide healthy living and disease prevention, by providing appropriate information, advice and health checks.
  • To encourage our patients or their carers to fully participate in their care, involving them in all decisions regarding their treatment and care.
  • To continue to provide holistic care where cure is no longer possible by working with the patient, their families and extended primary health and palliative care teams.
  • To provide all aspects of care to all patients, respectfully, equitably and without discrimination.
  • To reflect on the care we provide, actively responding to complaints and suggestions regarding our services and to seek feedback on an on-going basis.
  • To ensure that all members of the team are suitably trained and have the necessary skills to carry out their duties safely.
  • To nurture an environment of continuing development, where all staff share and promote learning.

For further information on what standards you have a right to expect from the regulation of your GP practice, please visit where booklets are available to download.