Your Rights

Your Rights and Responsibilities

We aim to provide the best possible service to our patients but this can only be done in an environment of co-operation and trust.

You have a right to expect from us:

  • To be treated with courtesy and respect by all practice staff
  • Privacy and Confidentiality – everyone working for the NHS has a legal obligation to maintain a patients privacy and confidentiality
  • Referral for a specialist or second opinion if you and your GP agree
  • Receive appropriate drugs and medication
  • The right to see your medical records – subject to the limitations of the law

We have a right to expect you to:

  • Treat practice staff with the same courtesy and respect you expect.
  • Attend appointments on time or cancel if they are no longer required.
  • Information regarding changes in name, address or telephone number.
  • Allow sufficient time for consultant’s letters or results to reach us.
  • Request Out of Hours calls only if they are felt to be truly necessary.

Removal of patients

The practice has in place guidelines for the removal of patients from its list – these guidelines cover situations involving violence – abuse – crime and deception – moving out of the practice area – failure to attend appointments – the breakdown of doctor/patient relationship. A full copy of these guidelines is available from the practice manager.

Access to information

All patients have the right to see what is kept on their medical record. Your GP however, has the right to refuse such a request or limit the information provided if they feel that it would affect your physical or mental health or the clinical notes involve other people. You are entitled to receive a copy of the information. More information is available from the practice manager.