We will be inviting patients who are 75 and over to have their Spring Covid Booster vaccinations.

Please keep and eye out for a text message as this has a self book link. If you still need to contact us please speak to our recepiton team and they can book your appointment of add you to our waiting list.

If you are 75 and over and are housebound our Paramedics will be doing home visits to provide the vaccination, Our care Coordinator Annette will be in touch regarding this

If you are resident in a care home or have a loved one in a care home, Our Care Home team will be administrating the vaccinations over the next few weeks. The care home will be in touch with you to gain consent for vaccination if needed.

Here at Granville House Medical Centre, we are committed to continuously improving our services to better meet the needs of our patients. With this in mind, we have recently made changes to our recall process for patients with long-term conditionsUnder our redesigned approach, we will now be inviting patients with long-term conditions to attend appointments or submit Blood pressure readings based on their month of birth. This adjustment enables us to streamline our scheduling process while ensuring that all our patients receive timely and appropriate care.

We understand that some patients may have had recent appointments with our nurses within the last three months. However, we wish to stress the importance of attending scheduled appointments, regardless of recent consultations. Regular check-ups and monitoring are essential for effectively managing long-term conditions and promptly addressing any changes in your health.

As a further note, we would like to inform you that diabetic patients born in January will be called in sooner, typically in November or December. This adjustment is to accommodate any indulgence during the Christmas period and ensure that your health needs are adequately addressed.

Your well-being is our top priority, and we are dedicated to providing you with the necessary care and support to manage your health effectively. Therefore, we kindly request your cooperation in attending your scheduled appointments in accordance with the new recall process.

Should you have any questions or concerns regarding these changes or your upcoming appointments, please do not hesitate to contact our reception team. We are here to assist you and address any queries you may have.

Thank you for your understanding and cooperation as we strive to enhance our services for you and all our patients.

Online appointment are now available

Did you know that for some conditions you do not need to see a GP for treatment?

Please follow the below links to services that are available within the local area such as Minor Ailments Scheme, along with other items below such as local physiotherapy self-referral information and more. Take a look now!

https://www.granvillehousemc.co.uk/minor-ailment-scheme/

https://www.granvillehousemc.co.uk/avoid-an-appointment

Patient Participation Group (PPG) click here for more information

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

To sign up, you can download the form as a pdf document, print it out, complete it and return it to the practice.

Download the PDF version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance.

Appointment types

We have several different types of appointment aimed at meeting the needs of the majority of patients:

• A telephone consultation (for patients aged 13 and over) save time for both patients and doctors, we are developing telephone consultations as a means of improving efficiency. We ask patients to only book telephone appointment for matters that do not require for you to have a physical assessment. Telephone appointments are often preferred for follow up consultations or for ongoing problems. 
  • We no longer offer telephone TRIAGE appointments as we did during the pandemic to assess the patient initially, we do not have the capacity to call patients into the practice and the GP who you are speaking to is not always guaranteed to be onsite in the practice.   

• Face to face appointments are now available unless you have tested positive for Covid 19
• Urgent appointments. These are intended for problems that need to be dealt with as a matter of medical urgency. Please phone as soon as possible if you genuinely require one of these appointments. Once our daily capacity for all types of GP appointments has been reached the receptionist will take the nature of your urgent query and pass this to the GP who will determine if this is an emergency.
• Nurse appointments. Our nurses deal with the monitoring long term health conditions We are currently looking at offering certain types of appointment online that can be pre booked.
• Home visits. Given that a doctor can see three or four patients in surgery in the time that it takes to do a single visit, home visits are restricted to patients who are genuinely housebound or reside in a care home.

Making appointments

• There are several different ways of making an appointment including the following:
• In person. We are happy to make appointments at the reception desk although it can sometimes be very busy as other patients will be wanting to check in or have other requests, Booking appointments in person will affect your privacy as the receptionist may need to ask why you need to see the Doctor.
• By phone. This is still the most popular way of making an appointment although our current telephony system managed by the NHS does not have a queuing system and is in desperate need of an upgrade we  are in the process in moving to a new provider soon and we endeavour to enhance our current system.
• Online is the practice preferred method of booking, we have a selection of face to face and telephone appointments including extended hours telephone appointments available to be pre booked in advance. The rest of our same day GP appointments (telephone and face to face) appointment are available to be booked from 8am every morning we are open.

You need to register at reception initially in order to get access to the online service

NHS launches online platform to empower patients as they wait for care

Millions of patients on the waiting list for NHS care will be able to access support and check wait times at their fingertips thanks to a new online platform launching today.

Built in conjunction with patient groups, My Planned Care is one of the latest measures in a major package of moves by the NHS to tackle the COVID backlog.

The platform will allow patients and their carers to access information ahead of their planned appointment, operation or treatment through the touch of a button.

Access the full story at: NHS England » NHS launches online platform to empower patients as they wait for care

Have you been affected by suicide?
Would you like to talk to people who had had similar experiences?

See further details on how to access workshops available below

In line with the new GDPR (General Data Protection Regulations 2018) please see below the link for our privacy notice which explain what information we may hold about our patients and how that information may be shared.

Privacy Notice 2018